Privacy Policy

Last Updated: August 12, 2026

1. General Information

Nika Cleaning Services ("Nika Cleaning Services", "we", "us", or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains what personal information we may collect, why we collect it, how it may be used and stored, how we protect it, how long it may be retained, and the choices and rights available to you.

Nika Cleaning Services is responsible for the personal information under its control and takes reasonable steps to comply with applicable privacy laws and requirements.

2. Information We Collect

When you contact us, request a quote, schedule a service, receive services from us, or otherwise communicate with Nika Cleaning Services, we may collect information such as:

• Your name
• Email address
• Phone number
• Service or property address
• Billing address or other information necessary for invoicing
• Company or organization name, where applicable
• Information submitted through contact, quote, or other website forms
• Messages or communications exchanged with Nika Cleaning Services
• Information relating to services requested or provided
• Photos of the service address, property condition, or completed work
• Information reasonably necessary to maintain business and service records

Nika Cleaning Services does not store customers' credit card or debit card information. Payments may be made through methods such as electronic transfer, direct deposit, or cheque.

We limit the collection of personal information to information that is reasonably necessary for the purposes described in this Privacy Policy, for providing requested services, or as otherwise permitted or required by law.

3. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and customer service questions
• Provide quotes and estimates
• Schedule and manage cleaning appointments
• Provide requested cleaning services
• Communicate with you regarding your services
• Send appointment reminders and service-related updates
• Provide invoices, receipts, and billing information
• Maintain accurate business and service records
• Document completed cleaning work
• Address questions, complaints, or disputes
• Improve our services and internal operations
• Provide occasional information about Nika Cleaning Services, including service offerings, promotions, discounts, or business updates, where permitted by law and where the required consent has been obtained
• Comply with legal or regulatory requirements

We do not sell or rent your personal information.

We do not use client information to send newsletters or maintain a newsletter mailing list.

4. Consent

Nika Cleaning Services obtains consent where required by applicable law before collecting, using, or disclosing personal information.

Where information is collected through a website form, the purposes for collecting the information will be identified at or before the time of collection where reasonably possible.

Personal information may also be collected, used, or disclosed without consent where permitted or required by applicable law, including where necessary to provide requested services, maintain business records, comply with legal obligations, or address legitimate business and security purposes.

Where consent is required for electronic communications, including certain commercial emails or text messages, Nika Cleaning Services will obtain and maintain consent as required by applicable law.

You may withdraw consent where applicable, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or respond to certain requests.

5. Property Photographs

As part of providing cleaning services, Nika Cleaning Services may take photographs of a property before, during, or after a cleaning when reasonably necessary for legitimate business purposes.

Photographs may be used to:

• Document the condition of a property
• Document completed cleaning work
• Compare before-and-after conditions
• Address questions, complaints, or disputes
• Verify or document the completion of requested work
• Provide photographs to the client when appropriate

We will make reasonable efforts to avoid intentionally photographing people or unrelated personal information where doing so is not necessary for the purpose of the photograph.

Property photographs may be securely stored using third-party cloud infrastructure.

We do not intentionally publish or display photographs of client properties on our website, social media, advertising materials, portfolios, or other public platforms without permission.

6. Sharing Property Photographs

When photographs need to be provided to a client, Nika Cleaning Services may provide access through a secure, cryptographically generated link.

These links may be subject to restrictions such as expiration dates and limits on the number of permitted downloads or uses. Links are provided to the intended recipient and are not intentionally made publicly accessible.

Because electronic communications and internet services cannot be guaranteed to be completely secure, we cannot guarantee that a recipient will not independently forward or share a link after receiving it.

7. Third-Party Service Providers

Nika Cleaning Services uses independent third-party technology and cloud service providers to support the operation of our website, communicate with clients, process form submissions, and store information and property photographs.

Depending on the service being used, information submitted to Nika Cleaning Services may be transmitted to or stored using third-party infrastructure, including cloud storage, databases, APIs, and other technology services.

These third-party providers operate independently from Nika Cleaning Services and have their own terms of service, privacy policies, security practices, and legal obligations.

Nika Cleaning Services does not control the internal operations, security infrastructure, privacy practices, or policies of independent third-party providers.

Where third-party services process or store information on our behalf, we take reasonable steps to use services appropriate for their intended purpose and to apply reasonable safeguards when transmitting information to those services.

Information processed by a third-party provider may also be subject to that provider's own privacy policy and terms of service.

Some third-party service providers may operate or store information outside Canada. As a result, information may be subject to the laws of jurisdictions in which those providers operate.

Nika Cleaning Services does not sell client information to third-party service providers or authorize them to use client information for unrelated marketing purposes on our behalf.

8. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, addressing disputes, and complying with legal obligations.

Property photographs may be retained for a reasonable period after a cleaning has been completed so that they remain available if a question, complaint, or dispute regarding the service arises.

Records relating to consent and electronic communications may be retained for as long as reasonably necessary to demonstrate consent, manage communications, address disputes, or comply with applicable law.

When personal information or photographs are no longer reasonably required, they may be securely deleted or otherwise disposed of.

9. Security

Nika Cleaning Services takes reasonable technical and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, alteration, or destruction.

These measures may include access controls, secure database storage, private cloud storage, and access-controlled links for shared photographs.

Access to personal information is limited to individuals who reasonably require access for legitimate business purposes.

No method of electronic storage or transmission can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.

10. Privacy Breaches

Nika Cleaning Services takes reasonable steps to prevent unauthorized access to or disclosure of personal information. If we become aware of a privacy breach involving personal information under our control, we will assess the breach and take reasonable steps to contain, investigate, and address it.

Where required by applicable law, Nika Cleaning Services will report a breach to the appropriate privacy regulator and notify affected individuals when the breach creates a real risk of significant harm or when notification is otherwise legally required.

We will also maintain records of privacy breaches as required by applicable law.

11. Your Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent where applicable
• Ask questions about how your personal information is handled

Requests may be subject to reasonable identity verification and any applicable legal limitations.

12. Privacy Questions or Complaints

If you have questions, concerns, or complaints about how Nika Cleaning Services handles your personal information, please contact our Privacy Contact using the information provided below.

We will make reasonable efforts to investigate and respond to privacy concerns.

If you are not satisfied with our response, you may have the right to bring your concern to the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction over the matter.

13. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our business practices, technology, services, or applicable privacy requirements.

When changes are made, the "Last Updated" date at the beginning of this Policy will be updated.

14. Contact Us

If you have questions or concerns about this Privacy Policy or the handling of your personal information, please contact: